Category Archives: Church Staff Articles

The most important person in the church office

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The receptionist–the one who greets the public–is in many ways your most important staffer.

She is the first person most people see when they walk in, the voice they talk with on the phone, and the only one a lot of outsiders will deal with from your church.

Pastor, she can make you or break you.

She can be a light to someone coming in from the dark, lift the spirits of a visitor who ran out of hope miles up the road, defrost the spirit of Jack Frost himself, and protect the beleaguered pastor who desperately needs an hour of study time without interruptions.

She can do all these things and more. But she can also run people off faster than Sunday’s lousy sermon or Wednesday night’s cold ham and peas.

Where does one find a receptionist sent from Heaven?

Answer: Heaven.

Ask God. He knows them all, has full resumes on each person on the planet, and runs the best placement service ever. Pray.

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Lord, deliver us from helpful, meddlesome friends!

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My journal tells of a revival in our church in 1992.  After the final service, my wife and I took the guest evangelist and singer to lunch.  And there they proceeded to unload.

My journal…

At lunch for one solid hour, they filled me with their suggestions for improving our work here.  Finally Margaret intervened and said, “You guys are overdoing it.” I was about to overdose on their helpfulness!

I don’t recall asking for their input.  And to be sure, they presumed upon the relationship.  I’m confident they felt they were serving the Lord well by suggesting ways we could get this big church off the ground and into the air.  And because they have been in full-time itinerant ministry for decades and have seen it all, they have definite opinions and convictions on what works and what doesn’t.  And they are friends, although not with a lengthy history. Anyway…

My well-meaning friends had no clue the forces I was contending with inside the membership of the church.  But, they wanted to help me, so I listened.  And praise the Lord for a good wife.  She spoke up and told them that was enough already. Smiley-face goes here.

She was right.  There is such a thing as overdoing a good thing.

These days, in retirement, I’m in a different church almost every Sunday.  I preach in big ones and little ones, taking them as the invitations arrive.  And frequently after ministering in a church, I do have thoughts on what the pastor can do to serve the Lord better there.

But unless I’m asked, I keep it to myself.

These days–

Perhaps one time out of ten, the host pastor will say to me toward the end of our meeting, “So, Brother Joe, I’d welcome any suggestions you have on what I should be doing.”  And this is the honest truth, the pastor who says that almost never needs anything from me.  The very fact that he is looking for ways to do a better job speaks volumes about that pastor and his leadership.

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The best thing you’ll ever do for yourself

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I’m remembering the time I bumped into Jeff Ingram in the hotel breakfast area. The previous evening, I had spoken at a local church while Jeff had led a conference for Sunday School directors in a neighboring community.

Jeff said, “I had 14 directors in my conference. It was great.”

I have never worked for Jeff’s employer–the Louisiana Baptist Convention with headquarters in Alexandria, Louisiana–but I knew what he is experiencing.

Without asking him, I can tell you the high point of his day.

Jeff is sitting in his office and the phone rings. A pastor or church staffer or lay leader from somewhere across this state is on the line.

“I need help,” he says. Jeff’s heart races. “Great,” he thinks to himself. “Someone needs me.”

What he says is, “Well, I’ll be happy to do anything I can for you.”

If the caller has a problem of untrained leaders or an anemic organization that needs a shot in the arm or his Sunday School is in disarray and he is desperate for assistance, all the juices start flowing in Jeff Ingram’s veins.

This is great.

This is what a denominational worker lives for. (He may even quote the Esther verse to himself : “I’ve come to the kingdom for such a time as this.”)

This is why he’s there.

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You are not the judge of your own work. For good reason.

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(Note: This article first ran on our website in September 2012.  Some of the identifying notes are dated, some of the people have moved, that sort of thing.  But I’m going to reprint it as it ran then with a few tweaks.  Thank you.)

“Sow your seed in the morning, and do not be idle in the evening; for you do not know whether morning or evening sowing will succeed, or whether both of them alike will be good.” (Ecclesiastes 11:6)

“And let us not lose heart in doing good, for in due time we shall reap if we do not grow weary.” (Galatians 6:9)

A great many ministers are sitting in judgment on their own work. And it’s not looking good for them.

They will decide their portion of Kingdom work is not going very well, feel guilty because they are so ineffective, and grow discouraged. Instead of giving their all day in and day out over a long life of service and obedience, they turn inward, give less and less of themselves, while the visible results they so long for become more and more scarce.

Stop it.

You’re not the judge, just a worker in the field of the Lord.

Now, get back out there and trust that the Lord knows what He was doing when He assigned you to this corner of the Kingdom.

Jeff Christopherson knows.   Jeff loves to tell about something that happened to his parents.

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Why God called you into the ministry. Some will be surprised.

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Let me tell you what happened to my friend Jon recently.

Jon was hired by one of the pro football teams as an assistant coach.  Jon is a lifelong athlete, all-pro in his own career, and after retirement became a coach.  So, now he was excited about the new position and moved his family to that city.  He settled his stuff into the assistant coach’s office, got to know everyone, and turned to take a look at his players.  That’s when his rude awakening came.

He told me, “Joe, I was so shocked.  Some of those guys are lazy.  Some of them are not doing their preparation for the games.  They are lagging on their reps and resent being reprimanded.  I was so disappointed that I went to see the head coach, my boss.”

“And what happened then?” I asked.

Jon said, “I told him, ‘Coach, I wanted to come to a team that was excellent, that was poised to win the big games, to go all the way.  Instead, what I found is that a lot of the players are unmotivated, are in this work for the big salaries, are lazy, and are not up to speed on the fundamentals of the game.  I’m big-time disappointed. Honestly, coach, I don’t know how you can take this.”

“Was he upset?” I asked.

“No,” Jon said.  “In fact, he just smiled.”

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Write a play, a short but fun one that fits your sermon

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In the church I was pastoring in the 1990s, we began inserting the occasional drama into the morning worship service, something we had created to fit the sermon.

Now, let me say up front that if you do brief dramas like this, you don’t have to purchase them.  And neither do you have to buy videos.  You have a few people in the congregation who would love to do something creative and helpful like this.  However, don’t do it more often than monthly, lest it grow old or get out of hand.

Here’s one from Sunday, July 11, 1993.  We called it the “Low Self-Esteem Anonymous Group.”

Margaret called the meeting to order.

Julie stood and said, “My name is Dummy–and I have low self-esteem.  I’d planned to look for a job this week.  But I didn’t.  Probably wouldn’t have done any good anyway.”

David stood to his feet. “My name is Invisible and I have low self-esteem.  I thought about asking a girl for a date this week. But I didn’t.  Who would want to go out with me?”

Jennifer said, “My name is Zero–and I have low self-esteem.  I thought about going to church.  But I probably wouldn’t fit in, so I stayed at home.”

Throughout this, Neil sits aloof, off to one side, making derogatory comments (which brought laughter).  Finally, he has enough.  He stands up, points to the sign and says, “Look at that–‘Low Self-Esteem!’ I love the initials–L.O.S.E.  That’s what you all are. A bunch of losers! I’m out of here.”

As he turns to leave, Jesse calls to him, “Hey Buddy–Egomaniac Anonymous meets down the hall, third door on the left.”

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How to tell you’re no leader

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Woe unto you when all men speak well of you, for so did their fathers to the false prophets. (Luke 6:26)

Let’s just come right out and say it up front:

Unless someone is not constantly on your case, mad at you, irritated, and upset with you all the time, you are no leader.

The would-be leader who fails to recognize this will be constantly bewildered by the reactions of the people he has been sent to serve.

He comes into a church with a divine mandate. (This is not pious talk. He has been called by the Heavenly Father into this ministry and sent by Him to this church. If that’s not a divine mandate, nothing is.) He proceeds to take the reins and lead out. To his utter amazement, the very people he expected to welcome his ministry, to support his vision, to affirm his godliness, to volunteer their service–those very people–stand back and carp and criticize and find fault.

This was the last thing he expected.

Because he’s human, he begins to wonder: Did I make a mistake in coming here? Am I doing something wrong? Are these people not God’s children? Should I stay? Should I leave?

My answer: You’re doing just fine, preacher. Stay the course.

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10 lessons I’ve learned about the church, all gained the hard way

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When I began pastoring–that would be 61 years ago, in 1962, I’d just finished college and gotten married–what I did not know was there were 100 things about the church of the Lord Jesus Christ I still had to learn.  What follows is a few of those.  And yes, I’m still learning.

In no particular order….

One. Bigness is overrated.

“It doesn’t matter to the Lord whether He saves by the few or the many” (I Samuel 14:6).

Most pastors, it would appear, have wanted to lead big churches, wanted to grow their church to be huge, or wanted to move to a large church.  Their motives may be pure; judging motives is outside my skill set. But pastoring a big church can be the hardest thing you will ever try, and less satisfying than you would ever expect.  (Now as a very-senior citizen, I find myself admiring and even envying those pastors who put in decades serving churches in small or rural communities.  And I hope they know how well they have things!)

Small bodies can be healthy too; behold the hummingbird or the honeybee.

Trying to get a large church to change its method of operation can be like turning around an ocean liner.  The Lord’s parable about the mustard seed (Matthew 13:31-32 and Luke 17:6) should forever disabuse us of the lust for bigness.

I groan at the stories of pastors who have manipulated God’s people and lied about numbers in order to create the illusion of bigness.  Forgive us, Father!

Two. Lack of formal education in the preacher is no excuse.

The pastor of the small church often has far less formal training and education than he would like. As a result, he often feels inferior to his colleagues with seminary degrees. I have two thoughts on that…

One.  It’s a mistake.  He can be as smart as they are and more if he applies himself.  Let the Lord’s preachers not be overly impressed by certificates on the wall or titles before their name.

Two.  He can get as much education as he’s willing.  All seminaries have online programs that make seminary education attainable, practical and affordable. So there is no excuse.

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10 signs the church worker has been there too long

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The pastor or church staff member or the chairman of a committee or a church officer has overstayed his/her welcome.

Let’s talk about how to tell.

One church I pastored had a vivid illustration of what happens when a member holds a position so long they begin to “own” it.  Behind the church–same block–sat the synagogue.  Across the street from the synagogue sat the funeral home, owned by one of our deacons. One day this good man told me, “Preacher, we could have bought the land the synagogue is sitting on for a pittance years ago.”

Our growing church needed additional land, which is why we were having this conversation.

He said, “When the house that used to sit on that property came up for sale, the people wanted $30,000 for it. I was willing to raise the money and buy it. I felt we’d be needing that property in the future.”

“The trouble was that Mr. McClanahan, the church treasurer who had held that job for decades, vetoed it. He said that was just too much money for that piece of land and we would not pay it.”

“No one, including the preacher, wanted to stand up to McClanahan, so we let it go.”

“And now,” the deacon said, “We can’t touch that piece of ground for a million dollars.”

He was right in that. I’d asked around discreetly and found that out.

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The pastor feels under-appreciated. What to do.

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Give honor to whom honor is due.  –Romans 13:7

The elders who rule well are to be considered worthy of double honor, especially those who work hard at preaching and teaching.  –I Timothy 5:17

In my denomination October is “Pastor Appreciation Month.” I suspect most of our churches work at observing it. In social media I see where pastor friends are expressing thanks for being recognized and honored.

It’s good to be appreciated.

But what if you aren’t?

What is a pastor to do when the time of appreciation comes and goes without one word of affirmation from his congregation? The denomination suggested everyone show appreciation to pastors and ministers on staff and the silence was deafening.  The anniversary came and went without any recognition from the church.

Should he take the slight personally?  Should he be offended?  Take it as a sign that he should be looking for his next place of service?

A pastor said to me, “Is it all right if I feel hurt?”

I’m perhaps not the right one to answer this, as my pastorates all did a fair job of showing appreciation when it was called for.  One church celebrated my tenth anniversary with a huge dinner at the city auditorium where the featured guests were people from my past who had influenced me–Sunday School teachers, my college president and his wife, classmates.  Then, they presented my wife and me with all-expense paid tickets to the Holy Land.  (I served only one other church more than ten years and don’t recall what they did. But I’m sure they did something.)

To the pastor who called me feeling under-appreciated, there are three points to be made.  I offer them here humbly.

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