Church staff member: The pastor’s best friend and biggest headache

And Barnabas and Saul returned from Jerusalem when they had fulfilled their mission, taking along with them John, who was also called Mark. (Acts 12:25)

The Holy Spirit said, “Set apart for Me Barnabas and Saul for the work to which I have called them…. and they also had John as their helper.”  (Acts 13:2,5)

Now Paul and his companions put out to sea from Paphos and came to Perga in Pamphylia, and John left them and returned to Jerusalem.  (Acts 13:13)

After some days Paul said to Barnabas, ‘Let us return…’  And Barnabas was desirous of taking John, called Mark, along with them also.  But Paul kept insisting that they should not take him along who had deserted them in Pamphylia and had not gone with them to the work.  And there arose such a sharp disagreement that they separated from one another.  And Barnabas took Mark with him and sailed away to Cyprus.  But Paul chose Silas and departed, being committed by the brethren to the grace of the Lord….” (Acts 15:36ff.).

Staff members! Can’t live with them and can’t live without them!

The biggest headaches most pastors will know in a lifetime of ministry will probably involve staff members.  Some will be his best friends, strongest advisors and most loyal supporters.  Others will write the script for his nightmares, will be Absalom to his David, and will turn hairs in his head either to gray or loose.

For many pastors, the three greatest problems he will face in his entire ministry will be choosing members of his ministerial ministry team, overseeing them, and (occasionally) having to terminate them.  A quick look at each of these three areas….

First: Employing a staff member

I make no boast about having a spotless record in choosing staffers.  Several have been the finest companions and fellow servants imaginable.  One or two have been the stuff of nightmares.  And in between are all the rest.

A pastor who chooses a new member of his ministry team cannot be too careful.  He will need a small team of his best people to assist, interview, raise issues, do background work, and advise him.  Almost without exception, I would say that the pastor who tries to do this completely on his own with no one helping him is going to regret his choice.  Don’t do this alone, pastor! If you do not have a standing personnel committee, enlist a small team to assist on this project.

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Sometimes we lead; sometimes we follow.

That the leaders led in Israel, and that the people volunteered, O bless the Lord.  (Judges 5:2)

No one is a leader all the time in every situation. When the biggest corporate head in America goes to church, as a member of the flock he looks to the pastor as the leader. At his club, someone else is the executive and he is a dues-paying member.

Sometimes we lead; sometimes we follow.

In their book, Why Should Anyone Be Led By You? Gareth Jones and Rob Goffee wondered what goes into making a good follower.

Wanting to find out what leaders expect from members of their teams, they came up with four answers.

1) “I expect my people to speak up and tell me what they really think.”

In huge companies that failed scandalously such as Enron and WorldCom, it appears this quality was missing in the executive offices. No one was telling executives Kenneth Lay or Bernie Evers that the company was in trouble, that his decisions were faulty, and that disaster was looming. They told the boss what he wanted to hear, and everyone paid dearly for this failure.

It takes courage. As a pastor, I’ve been there. The others in the room are either agreeing with the boss or keeping their mouths shut. And yet, they all know the boss’ plans are wrong. They’re just not willing to lay their jobs on the line. Better to be quiet and still have a paycheck coming in. That’s how everyone ended up losing their paychecks.

Bible students will recall that in Genesis 35, God changes Jacob’s name to Israel. Not a lot is made of that at the time, but anyone knowing the origins of those names sees a powerful point. The name Jacob–which comes out to Ya-a-cov in Hebrew–literally means “a heel-holder,” one who takes advantage of others, who gets a ride at their expense. Israel, Yitz-rael in Hebrew, means “one who wrestles with God.”

God was saying, “I would rather have you wrestling with me than taking advantage of your brother.” And don’t we appreciate that about our wonderful Lord!

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Joe’s 10 iron-clad rules for success in the ministry. .Some of which may work

You’re new in the ministry, right?  And you want to do well, of course. You have definitely come to the right place, friend.  Pull up a chair and get ready to take notes.

Some alternative titles for these ten little gold nuggets (aka, iron pyrite) might be “How not to rock the boat.” “How to last 50 years in the ministry without creating a ripple.”  “How to please everyone and secure a good retirement.”

Tongue firmly planted in cheek, seat-belt fastened, sense of whimsy intact…..

1) You’re going to need sincerity to make it in the ministry. If you can fake that, anything is possible.

2)In any church service, the crowd will be bigger if you don’t count them.  We learned this truth from fishing. Any fisherman knows, A fish not weighed is heavier than the one that is.

3) To feel better about your sermon, do not ask your wife on the way home, “Well, what did you think?”  She will tell you, and then where will you be?

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It’s the little things about pastoring that drive ministers to early graves.

…there is the daily pressure on me of concern for all the churches (2 Corinthians 11:28).

Pastoring God’s people can be exhausting.

Even when you do your best to serve God by ministering to His people, some are not going to give you the benefit of the doubt on anything nor forgive you for not living up to their impossible expectations.

You didn’t do it their way, weren’t there when they called, didn’t jump at their bark. They don’t like the way you comb your hair, your wife did not speak to them in the grocery, your children are just too perfect.

Such members are the exceptions, true. I say that to those who wonder why we overlook the 98 percent of healthy members and focus on the two percent who drive us batty.  It’s the two percent of drivers who are the crazies on the highways and ruin the experience for everyone else.  It’s the two percent of society who require us to maintain a standing police force to protect the citizenry.  Rat poison, they say, is 98 percent corn meal.  But that two percent will kill you.

I confess it as unworthy of a child of God that I remember these difficult moments with God’s headstrong people more than the precious times with the saints.  Perhaps it’s because the strained connections and harsh words feed into my own insecurities.  Or maybe it’s because there are so many more of the blessed times.

Even so, here are two instances from my pastoring journal that stand out…

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When church committees begin to jump the track

“Then the chief priests and the Pharisees formed a council and said, ‘What do we do? For this man does many miracles. If we let him alone, all will believe on him” (John 11:47-48).

After watching the Lord Jesus raise Lazarus from the dead, the religious leaders were faced with a choice. They could either do what the common folk were doing and worship Jesus, or not.  Pastor Josh Carter points out what they actually did: they formed a committee.

By creating a committee, we hand off the assignment–the decision on what to do and how to do it–to a group of “others.”

Sometimes that works out.  Often it doesn’t.

A friend texted to say that her nephew, an associate pastor of a church–a young man with seminary degrees and several years of experience–had just received a visit from the congregation’s personnel committee. According to them, the minutes of the business meeting in which he had been hired several years back identifies him as a youth director, not associate pastor. Thus they are cutting his pay and hours commensurate with that position.  My friend wrote, “He has plaques on the wall from the church identifying him as associate pastor.”

Veteran pastors know precisely what’s happening here.  What it “ain’t” is a committee trying to be true to the original vision of a staff minister.  What it “is” is some folks deciding to do an end run on the pastor and trim the sails of a staff member, with the end result being to run him off.

Make no mistake. That’s what the point of this is.

Rogue committees. Maverick committees.  They are all the rage these days, it seems.

At what point, we wonder, does a small group of nice church people start to “go bad?”  Can we spot the trouble-signs in order to be prepared for their jumping the tracks?

Are there identifying and tell-tale signs to watch out for?

Here are several we have identified. You’ll think of others.

–1. The chairman says, “I thought it would be best to discuss this without the pastor (and/or staff) present.”  Now, unless they are planning a surprise party for the preacher, nothing about it is good.

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The most important person in the church office

The receptionist–the one who greets the public–is in many ways your most important staffer.

She is the first person most people see when they walk in, the voice they talk with on the phone, and the only one a lot of outsiders will deal with from your church.

Pastor, she can make you or break you.

She can be a light to someone coming in from the dark, lift the spirits of a visitor who ran out of hope miles up the road, defrost the spirit of Jack Frost himself, and protect the beleaguered pastor who desperately needs an hour of study time without interruptions.

She can do all these things and more. But she can also run people off faster than Sunday’s lousy sermon or Wednesday night’s cold ham and peas.

Where does one find a receptionist sent from Heaven?

Answer: Heaven.

Ask God. He knows them all, has full resumes on each person on the planet, and runs the best placement service ever. Pray.

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Lord, deliver us from helpful, meddlesome friends!

My journal tells of a revival in our church in 1992.  After the final service, my wife and I took the guest evangelist and singer to lunch.  And there they proceeded to unload.

My journal…

At lunch for one solid hour, they filled me with their suggestions for improving our work here.  Finally Margaret intervened and said, “You guys are overdoing it.” I was about to overdose on their helpfulness!

I don’t recall asking for their input.  And to be sure, they presumed upon the relationship.  I’m confident they felt they were serving the Lord well by suggesting ways we could get this big church off the ground and into the air.  And because they have been in full-time itinerant ministry for decades and have seen it all, they have definite opinions and convictions on what works and what doesn’t.  And they are friends, although not with a lengthy history. Anyway…

My well-meaning friends had no clue the forces I was contending with inside the membership of the church.  But, they wanted to help me, so I listened.  And praise the Lord for a good wife.  She spoke up and told them that was enough already. Smiley-face goes here.

She was right.  There is such a thing as overdoing a good thing.

These days, in retirement, I’m in a different church almost every Sunday.  I preach in big ones and little ones, taking them as the invitations arrive.  And frequently after ministering in a church, I do have thoughts on what the pastor can do to serve the Lord better there.

But unless I’m asked, I keep it to myself.

These days–

Perhaps one time out of ten, the host pastor will say to me toward the end of our meeting, “So, Brother Joe, I’d welcome any suggestions you have on what I should be doing.”  And this is the honest truth, the pastor who says that almost never needs anything from me.  The very fact that he is looking for ways to do a better job speaks volumes about that pastor and his leadership.

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The best thing you’ll ever do for yourself

I’m remembering the time I bumped into Jeff Ingram in the hotel breakfast area. The previous evening, I had spoken at a local church while Jeff had led a conference for Sunday School directors in a neighboring community.

Jeff said, “I had 14 directors in my conference. It was great.”

I have never worked for Jeff’s employer–the Louisiana Baptist Convention with headquarters in Alexandria, Louisiana–but I knew what he is experiencing.

Without asking him, I can tell you the high point of his day.

Jeff is sitting in his office and the phone rings. A pastor or church staffer or lay leader from somewhere across this state is on the line.

“I need help,” he says. Jeff’s heart races. “Great,” he thinks to himself. “Someone needs me.”

What he says is, “Well, I’ll be happy to do anything I can for you.”

If the caller has a problem of untrained leaders or an anemic organization that needs a shot in the arm or his Sunday School is in disarray and he is desperate for assistance, all the juices start flowing in Jeff Ingram’s veins.

This is great.

This is what a denominational worker lives for. (He may even quote the Esther verse to himself : “I’ve come to the kingdom for such a time as this.”)

This is why he’s there.

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You are not the judge of your own work. For good reason.

(Note: This article first ran on our website in September 2012.  Some of the identifying notes are dated, some of the people have moved, that sort of thing.  But I’m going to reprint it as it ran then with a few tweaks.  Thank you.)

“Sow your seed in the morning, and do not be idle in the evening; for you do not know whether morning or evening sowing will succeed, or whether both of them alike will be good.” (Ecclesiastes 11:6)

“And let us not lose heart in doing good, for in due time we shall reap if we do not grow weary.” (Galatians 6:9)

A great many ministers are sitting in judgment on their own work. And it’s not looking good for them.

They will decide their portion of Kingdom work is not going very well, feel guilty because they are so ineffective, and grow discouraged. Instead of giving their all day in and day out over a long life of service and obedience, they turn inward, give less and less of themselves, while the visible results they so long for become more and more scarce.

Stop it.

You’re not the judge, just a worker in the field of the Lord.

Now, get back out there and trust that the Lord knows what He was doing when He assigned you to this corner of the Kingdom.

Jeff Christopherson knows.   Jeff loves to tell about something that happened to his parents.

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Why God called you into the ministry. Some will be surprised.

Let me tell you what happened to my friend Jon recently.

Jon was hired by one of the pro football teams as an assistant coach.  Jon is a lifelong athlete, all-pro in his own career, and after retirement became a coach.  So, now he was excited about the new position and moved his family to that city.  He settled his stuff into the assistant coach’s office, got to know everyone, and turned to take a look at his players.  That’s when his rude awakening came.

He told me, “Joe, I was so shocked.  Some of those guys are lazy.  Some of them are not doing their preparation for the games.  They are lagging on their reps and resent being reprimanded.  I was so disappointed that I went to see the head coach, my boss.”

“And what happened then?” I asked.

Jon said, “I told him, ‘Coach, I wanted to come to a team that was excellent, that was poised to win the big games, to go all the way.  Instead, what I found is that a lot of the players are unmotivated, are in this work for the big salaries, are lazy, and are not up to speed on the fundamentals of the game.  I’m big-time disappointed. Honestly, coach, I don’t know how you can take this.”

“Was he upset?” I asked.

“No,” Jon said.  “In fact, he just smiled.”

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