Have you ever been a mystery-shopper?
Some years back, a college classmate contacted me to say he worked for a marketing firm and needed a mystery shopper for Seiko watches in my town. He sent along a script and the addresses of several stores carrying displays of those time-pieces.
I would walk into the store, and tell the clerk, “I’m looking for a man’s watch in the medium-price range.” If he or she took me first to the Seiko display, I announced, “Congratulations! I am the Seiko mystery shopper, and you have just won 10 dollars.” (It’s probably more now, with inflation.) They signed their name on my form, I handed them the money, and went on my way.
That was a fun thing to do.
I’ve known of pastors to invite a friend with a love for the Lord and skills in discernment to mystery-shop their church. They drive up to the church as a typical visitor and take notes on every aspect–the appearance of the campus, the availability of parking, whether it was obvious which door to enter, whether greeters were on hand, how they were greeted, and a hundred other things.
Not long ago when our association did a self study and complete reorganization, one of our pastors made it abundantly clear he wanted us to form such a task force that would be available on request (stress that!) to mystery shop churches.
The task force has not been formed and I’m retired from the leadership of the association, so the decision is in the hands of others, but here’s what I’ve been doing.
I’ve been mystery-shopping every church I have spoken in over the past year and 3 months of retirement.
Here is my report, pastor.