It was the summer between my sophomore and junior years of college. For the past several months, I had been the weekend clerk-typist for the Pullman Company, dispatching porters and conductors to various runs in and out of Birmingham, Alabama, and keeping up with the whereabouts of all sleeping cars in the state. It was a great job and usually so quiet I was able to get a lot of studying done for class. Mac Chandler, passenger agent for the Seaboard Railroad, had invited me to work for him that summer, taking ticket reservations over the phone in his downtown office. There were only three other people in the office, all of them veterans of that work, and professionals.
I wish I knew what Mr. Chandler had noticed. He was a quiet man who took in everything around him, while speaking little and, alas, chain-smoking. One morning he walked over to my desk and handed me a little booklet. “Joe,” he said, “I thought you would enjoy this. It has some excellent points in it.”
The booklet was entitled “Tact.” Mr. Chandler was the personification of the virtue.
Today, I cannot recall a single point the booklet made. But I remember distinctly reading its pages, feeling “this is so right,” and taking to heart its points. There’s a line in the Proverbs about “a word fitly spoken” being like apples of gold in a silver setting, which I take to mean “of great value.” (Proverbs 25:11)
Undoubtedly, I was just right for a great lesson on tact and Mr. Chandler’s act in matching me up with the booklet was one of the most helpful things anyone has ever done for me.
Yesterday, as I write, our daily newspaper reported on two men of prominence. The first is featured on the front page as the recommended candidate to become president of a major university in our state. The other was president of a local department store chain and is described in his obituary. The contrast is worth noting.