I’m confident most church members never analyze why they feel the way they do about their pastors, either positively or negatively. But I always wanted to know what was going on with them.
For forty-two years I pastored six churches, as well as serving on the staff of another church for three years. During those times, four areas used to concern me, to bug me actually, about our people. Whenever I would mention them to my ministry colleagues, most shrugged and said, “Not me. I don’t want to know that.”
One. Why are you leaving?
No matter how large or successful your ministry, people will leave from time to time and join a church down the highway. I wondered why.
Pastor Ross Rhoads led one of the largest churches in Charlotte, NC at the time, easily twice the size of First Baptist Church where I was serving. But we had a lot in common–age, experience, demanding schedules (preaching four services each Sunday!), and such–and enjoyed a friendship. That particular day, for some reason we began talking about people who leave our church to join another in the area.
I said, “I know we can’t pick up the phone and call them and say, ‘Why did you join that other church? Did we let you down in some way?’ But I’d like to know. We could learn a lot by knowing why people leave.”