Team members need a mechanism for telling you what they have found. Your co-workers must be allowed to tell you what’s not working. Unless you arrange a method by which they can voice their gripes and get their suggestions before the proper personnel, the entire system is in jeopardy.
Without such a system, they will still gripe and belly-ache and criticize, but not to you. They’ll do it behind your back and you will feel threatened and be tempted to respond harshly and it’s all downhill from then on.
You can spare yourself a lot of grief by working out a system by which your church members, your employees, your team members can talk back to you.
The design engineers need to hear from the salesmen on the road who can tell them the customers’ experience with the new gadget–what’s working and what isn’t.
At the end of one play and before the next one, the wide receiver must be able to tell the quarterback that he thinks he can beat the cornerback, that he’s noticed something that fellow does which will allow him to outplay him. On the next play, the quarterback throws deep to the receiver who beats his man and scores.
The employees need a method for giving feedback to the foreman or the office supervisor.
The pastor needs to hear from his team members–the ministerial staff, the office staff, the custodial staff, everyone–as well as from the church members.
Make no mistake, if members of the team see something that isn’t working, they’re going to talk about it among themselves. But it does no good, and may even undermine what good they are doing, unless they are allowed to bring the criticism to the person who needs that information and can act on it.
I said to the church, “We’ve put a blank sheet of paper inside your bulletin handout today. Write down any question you have about how things are being done around here, or any suggestion you’d like to make. Next Sunday night, I’m going to take a half-hour in the evening service and respond to as many of your points as possible.”
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