The most valuable person in your church office

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The receptionist–the one who greets the public–is in many ways your most important staffer.

She is the first person most people see when they walk in, the voice they talk with on the phone, and the only one a lot of outsiders will deal with from your church.

Pastor, she can make you or break you.

She can be a light to someone coming in from the dark, lift the spirits of a visitor who ran out of hope miles up the road, defrost the spirit of Jack Frost himself, and protect the beleaguered pastor who desperately needs an hour of study time without interruptions.

She can do all these things and more. But she can also run people off faster than Sunday’s lousy sermon or Wednesday night’s cold ham and peas.

Where does one find a receptionist sent from Heaven?

Answer: Heaven.

Ask God. He knows them all, has full resumes on each person on the planet, and runs the best placement service ever. Pray.

For some reason a few decades ago, I began speaking to meetings of church administrative assistants, a catch-all phrase that encompasses secretaries, receptionists, bookkeepers, and anyone else on the office staff. I’ve been to Alabama’s Judson College more than once addressing that state’s church secretaries, done the same at Louisiana’s Tall Timbers Conference Center and Mississippi’s Garaywa Center. But best of all, for many years, the National Association of Southern Baptist Secretaries (NASBS) invited me to attend (to address them, hold conferences, and sketch everyone) their bi-ennial gatherings, sometimes at one of our conference centers (Glorieta in New Mexico or Ridgecrest in North Carolina, at other times at Lifeway in Nashville and once at the First Baptist Church of Dollywood. Oh, excuse me. Sevierville, Tennessee.

This is not to imply that I know a lot about their work, only that I spend a good deal of time with them and treasure the difference these ladies–they’re almost always women–make in the church’s ministry.

Sometimes I tell them my favorite Lou Holtz story. Sports fans know the legendary Holtz as the former football coach at Arkansas, Notre Dame, and the NY Jets. After retiring, he became a popular speaker at motivational seminars, and that’s where he shared this story.

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Why the world isn’t breaking down our doors to get in on this

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If, as we say, the “Gospel of Jesus Christ” is heaven’s Good News, and if this good news is the answer to mankind’s deepest, biggest, worst problems, and if it’s free and eternal and for everyone, one would think people would be crashing through the church doors to get in on it.

So why aren’t they?

Not only are they not breaking down our doors to partake of God’s free offer in Christ, most of our neighbors act as if the church is completely irrelevant to anything that concerns them. And, when we do try to enlighten them on Christ’s wonderful blessings of grace, some laugh in our faces or even scoff and dismiss us as nuts.

What’s going on here? Why are people not clamoring to get in on this wonderful thing God has made available for all mankind in Jesus Christ?

Here are some possible answers…

1. Many do not know.

A pastor friend introduced me to a young man named Bill. “Bill was baptized last Sunday night.” When I expressed appreciation, Bill said, “I had a real hunger in my heart.”

What happened is that Bill, a carpenter, mentioned to some of his co-workers about his inward spiritual hunger. One of the men, a believer, invited him to church. He was not prepared for Bill’s response.

“How do I do that?”

The friend said, “How do you go to church? Simple—you get in your car and drive down there, you park, and you walk inside.”

Bill said, “You mean just anyone can walk inside a church?”

“Yeah,” he said. “Anyone.”

The next Sunday Bill heard the Gospel of Christ and responded by going forward during the invitation time and giving his hungry heart to the Lord who alone could fill it.

I said to my friend, “We make such assumptions. We just assume that everyone knows they would be welcome in our church. We assume they know when we meet and what goes on, and so we never tell them.”

He said to me, “You know my story, don’t you?” I didn’t.

When Mike was dating Terri, who would become his wife, he attended her Methodist church on Easter Sunday and for the first time in his life, heard the story of the resurrection. That week he called his dad, a lifelong Baptist.

“Did you know about the resurrection, Dad?” “Oh sure, son,” he said. “Everybody knows that story.”

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Some people make up the truth as they go along

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“For we did not follow cunningly devised fables when we made known to you the power and coming of our Lord Jesus Christ, but were eyewitnesses….” 

“For prophecy never came by the will of man, but holy men of God spoke as they were moved by the Holy Spirit” (2 Peter 1:16,21).

I’ve been reading books again.

Uh oh.

–I’ve been reading “The Story of Ain’t.”  Mostly this is the story of struggles to decide what goes into dictionaries, culminating in Webster’s Third Edition.  Author David Skinner brings us into the inner offices of G. and C. Merriam Company and tells how decisions are made concerning the English language.  Anyone who enjoys that would love watching sausage being made.  (It’s a difficult book to read and only the wordsmiths among us should “rush out and buy this book.”)

–I’ve been reading “The Refiner’s Fire: The Making of Mormon Cosmology, 1644-1844.”  Author John L. Brooke takes us back into the context of the birth of this American-made religion to show that almost everything about it was the product, not of revelation, but of ideas floating around when Joseph Smith was a young man.

–I’ve been reading the Bible.

The contrast in these three is enlightening.  Reflecting on them resulted in the following observations….

1) Some things we make up as we go. Language is that way.

I’m the product of an educational system (1946-1973) that taught students to turn to the dictionary for “the real meaning of that word.”  English teachers assured us that “will” and “shall” are used in different ways, and that educated people knew the difference.  Infinitives should not be split and prepositions should not end sentences. Nouns must not be used as verbs, otherwise they might (ahem) impact us wrongly.

We were left with the impression that these things were set in stone, that somehow somewhere a high council handed down iron-clad rules on proper English usage.

And then we learned otherwise.

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It’s good Peter did not walk a mile on water. Here’s why.

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“But seeing the wind, Peter became afraid and beginning to sink, he cried out, ‘Save me, Lord!’ And immediately Jesus stretched out His hand and took hold of him….” (Matthew 14:30-31).

You’ve seen the video of the Boston Red Sox first baseman letting that World Series game-winning single run through his legs. It’s iconic.

It was the 1986 World Series and the player was Bill Buckner.

Had Buckner caught that ball and stepped on first base, the game would have been over and the Red Sox would have ended that so-called curse a full fifteen or twenty years earlier than they did.  Ask the Buckner family.  The video has run a zillion times on Youtube and in the minds of the fans.  They have enshrined his failure.  Most Red Sox fans forget all the thousands of put-outs Buckner made at first base, the hits he got, the runs he produced.

That is how the Apostle Peter must have felt.

Think of Simon Peter walking on the water to Jesus that night when the winds howled and the sea raged and far from being impressed–as one would think we should be!–we see only that he took his eyes off Jesus and put them on the wave, and began to sink.  As though we would have done better!

Actually, we should be glad Peter did that.  Yes, we should rejoice that he walked those few steps on the Galilee and yes, we should be impressed.  But everything inside me gives thanks that after that, Peter had a problem with what he was doing and messed it up.

Just imagine…

Suppose Peter had spent 30 minutes or an hour outside the boat, walking and then dancing and then pirouetting across the sea!

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The time God spoke to me. Clearly, amazingly.

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I have a very simple reason for believing in the living God.  And it has nothing to do with all the philosophical things people come up with. Nothing to do with science or the universe.  It’s personal.

He spoke to me.  Simply, clearly.

The year was 1989.  Margaret and I were being harassed by a number of people determined to get us out of their church.  I’d been pastor of this church for three years and it was flourishing.  We were reaching people for Jesus and running ahead of the budget and finally–I had thought–the Lord had shown the naysayers that He was in charge.

Some people do not care about God though. And they keep being put in leadership places in church.  So, here’s what happened.

Margaret and I would sit on the screened-in back porch and discuss matters.  We had a little agreement that we could say anything out there we pleased, but we would not bring it in the house.  And I was about to read Scripture.

For reasons I do not remember, I was about to read Psalm 67.

And God spoke.

“No.  Read Psalm 66.”

That’s what He said.

Now, I could not have told you the difference.  These were not familiar scriptures.

So, I read Psalm 66.  And got down to the middle of that psalm and could not believe what I was reading.  It was describing what had been happening to us.

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How I overcame my fear of public speaking and learned to love it

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Good title, right?

Now a confession. It’s a misnomer.

I was never afraid to stand in front of a group and speak. Not ever. In fact, quite the opposite.

As a fourth grader in our little West Virginia schoolhouse, teacher Margaret Meadows would periodically invite class members who had read an interesting story to stand and share it. I recall Violet Garten (love that name!) was so good at it. But when she called on me (I’m the guy frantically waving my hand) and I walked to the front of the class, I broke the rules.

I did not relate a story I had read somewhere.

I made one up on the spot.

That is serious something or other, I don’t know what. Was it a love for being the center of attention? Self-confidence on steroids? Not given to introspection, I’ve never tried to answer that, but I am confident that little snapshot reveals a world of insight on who I later became. Positive and negative.

In high school, one of the requirements for presidents of local chapters of the FFA (Future Farmers of America) was the ability to address an audience of our members for a full 30 minutes.  As president, I don’t recall actually doing that, but addressing audiences 30 minutes at a clip would end up describing my life. I’m a Southern Baptist preacher, you understand. The Lord called me into the ministry in April of 1961, so you do the math.

When friends tell me they hate public speaking with a dread, that they would rather take a whipping than stand in front of a group and speak about anything, I’m speechless and cannot begin to identify.  So, I did something.

I asked my Facebook friends who dislike public speaking to tell us why.

Most of the responses boiled down to variations on one theme: fear.   They feared forgetting their speech in the middle of their presentation, being rejected by the audience, boring them, and outright failure.

Several dreaded the attention being on themselves.  One or two said they are intimidated by crowds. More than one feared tripping while ascending the steps to the podium.

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What I miss most about pastoring

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Not one thing.

As much as I loved pastoring, I do not miss it.

That might need a tiny bit of explaining.

I’ve not pastored since 2004, when I became the area-wide “director of missions” for the SBC churches in metro New  Orleans, a Southern Baptist position similar to the Methodist District Superintendent or some minor bishop (but, as we tell our Catholic friends, “bishop minus the authority and funny hat”).  After 5 years, I retired to a ministry of itinerant preaching, writing, cartooning/sketching, and honey-doing.

I do not miss pastoring, even though I put in 42 years serving six churches and by all reports, did a fair job of it.

I do not miss the stress.

I do not miss the constant demands placed on a pastor and the sleepless nights that result.

I do not miss the relentless return of the Sabbath with its requirement for several new sermons and fresh presentations at every level.

I do not miss deacons meetings and monthly church business sessions.

I don’t miss hospital visitation, even though I still do that occasionally.

I  don’t miss weddings or funerals, even though I still get asked once in a while.

I don’t miss the administrative details, the long staff meetings, the occasional interstaff bickering and competition, or  the endless impossible-to-meet expectations placed on me by a few high octane  members (but mostly by myself).

But I did love pastoring.  As a new seminary grad in the summer of 1967, I had to get straight with the Lord whether I was to pastor churches or teach history in college (this was the original plan) and be a bi-vo pastor of small churches.  While on my knees in a hotel room in San Antonio, my wife asleep nearby, I heard from the Lord in no uncertain terms: I was to pastor churches.

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Our strong leader is first of all, a servant

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“I am among you as one who serves” (Luke 22:27).

I did not know the man who was texting me.  He had been dismissed from his second church in a row, and was beside himself with grief and frustration.

“Joe, I have to lead,” he said.  “God made me a leader.”

I did not have time to be gentle with him.  So, I laid it on the line.

“No, He made you a servant.”

I never heard back from him.

Please understand that I am pro-pastor. Always and forever. Anyone who reads my stuff and knows me will agree that I honor the pastor.  God made me a pastor at the age of 22, and I’ve been one ever since.

However, many of us have a problem.

In churches across our land tyrants can be found who call themselves pastors and demand to be obeyed. Such men should be dealt with by courageous men and women in the pews. Otherwise, they will corrupt the gospel, destroy the church, wound the weak, and drive away many who need Christ.

In the Kingdom of God, leaders are required to be servants.

If you serve well, in time He might let you be a pastor/shepherd.  But the serving comes first.

You arrive as the new pastor of the church.  The congregation, however, is not ready to follow you for one simple reason:  They do not know you.  They need to learn you can be trusted.  And the way to show them this is by serving them.

Many a pastor misses this, and if he learns it at all, not before he has made many a bone-headed mistake and left a lot of good people bleeding in his wake.

We lead by serving.

We do not lead by dominating.

That’s it.

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The 5 most frustrating things pastors do

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Pastors are called of God and assigned some of the most difficult work in the universe.  For the most part they labor well and long and you never hear a complaint out of them. They are my heroes.

Most of them.

The typical pastor in our denomination serves a church running 100 or fewer in attendance, which tells you the offerings are inadequate to provide much of a living for him. In some cases he holds down a second job or his wife works. Or both. Most amazing of all, he manages to live on what they pay him.

I believe in these guys. They are my brothers and my admiration of them knows no bounds.

Most of them.

But there are times when some of these ministers do the most self-defeating things. Not all of them, thankfully. But enough to warrant our addressing the issue as a caution to the rest of the Lord’s stable of shepherds.

Here is my personal list of the 5 most frustrating things pastors do.

FIRST: It’s frustrating to see preachers cut corners on sermon preparation.

What is bizarre about this is that the Sunday sermon is 50 percent of their job, as far as most of the congregation is concerned.

I grant you that in the more liturgical churches that isn’t so, with the ministers’ homilies often appearing as 5 minute reflections thrown together just before he entered the sanctuary.

But in the world I live in, the only time 90 percent of the congregation sees the pastor is on Sunday morning. If he does poorly there, he has just about sealed his fate with the membership as a whole.

And yet.

From the scant attention given the Sunday sermon by many ministers, from the small study time allotted to its preparation, and from the haphazard delivery of this message during the morning worship service, one would think neither the members nor the minister puts much of a value on the sermon.

It is the single most important thing the pastor does. If he is smart, if he values his ministry, and if he wants to go on receiving a paycheck to provide for his family, he will give great importance to planning that message.

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Jesus was a liberal

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Be careful of those categories, Christian. Take the terms “liberal” and “conservative,” for instance.

Liberal is a bad, bad word these days, in politics as well as in religion in this country. But it has a noble tradition and needs to be salvaged. Conservative is the “in” word, at least in the portion of the world where I live. But the news about it is not all positive.

The scripture can throw some light on the matter of liberals and conservatives:

On another sabbath, He went into the synagogue and was teaching, and a man was there whose right hand was shriveled. The Pharisees and the teachers of the law were looking for a reason to accuse Jesus, so they watched him closely to see if he would heal on the Sabbath. But Jesus knew what they were thinking and said to the man with the shriveled hand, “Get up and stand in front of everyone.” So he got up and stood there.

Then Jesus said to them, “I ask you, which is lawful on the Sabbath: to do good or to do evil, to save life or to destroy it?”

He looked around at them all, and then said to the man, “Stretch out your hand.” He did so, and his hand was completely restored. But they were furious and began to discuss with one another what they might do to Jesus (Luke 6:6-11).

There is no place in the work of the Lord for cowards and wimps. To follow the Lord Jesus means to take risks, to stay focused, to confront evildoers–no matter how highly placed–and to bless people, no matter the personal cost.

Sometimes in the Scriptures, I am struck by how the Lord’s most blistering messages were directed toward the religious. I’m religious. That tells me I must be very careful. There is something about religion that enslaves the very people it claims to liberate. It burdens down, wears away, and blinds the eyes.

We religious people must always be on our guard lest our faith turn us into professional nay-sayers, the kind of people who put doctrine ahead of obedience to the Lord, our convictions ahead of compassion, our way ahead of the Lord’s way.

I remember the first time I became aware that the Pharisees of Jesus’ day were theological conservatives. I’m a theological conservative. It pained me to realize the most blistering sermon of Jesus–that would be Matthew 23–was directed toward the Pharisees.

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